Cancellation and Refund Policy

Effective Date: 15 August 2025

At Vastramya Fashions, we value our customers and aim to provide a smooth shopping experience. This policy outlines the terms for cancellations, returns, and refunds.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of purchase if they have not been shipped.

  • To cancel an order, please contact us at vastramya.fashions@gmail.com with your order details.

  • Once the order is shipped, it cannot be cancelled, and you may request a return instead (if applicable).

2. Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be unused, unwashed, and in its original packaging with tags intact.

  • The return request must be made within 7 days of delivery.

  • Returns are accepted only for manufacturing defects, wrong products delivered, or sizing issues (subject to availability for exchanges).

  • Customized or sale items are non-returnable and non-refundable unless they are defective.

3. Refund Process

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5-7 business days.

  • Shipping charges (if applicable) are non-refundable.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

4. Damaged or Defective Products

  • If you receive a damaged or defective product, please email us at vastramya.fashions@gmail.com within 48 hours of delivery with photos/videos as proof.

  • We will arrange for a replacement or initiate a full refund at no additional cost to you.

5. Contact Us

For any cancellation, return, or refund requests, please reach out:
Email: vastramya.fashions@gmail.com
Address:
Vastramya Fashions
3rd Cross, DoddaNagaMangala Main Road
Opposite Bosch 6th Gate, Pragathi Nagar
Hosur Road, Electronic City
Bangalore, Karnataka, India 560100

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